Privacy

Privacy Policy

WorkSafe Connect (RTO 31385) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and secure your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing this website (www.worksafeconnect.com) or enrolling in our training courses, you acknowledge and accept the terms outlined below. We may update this policy periodically to reflect changes in legislation or our practices.

1. Information We Collect

WEBSITE VISITORS

When you use our website, we may collect:

Name
Phone number
Email address
Organisation

This information is collected only when you voluntarily provide it (e.g. when making an enquiry, booking a course, or subscribing to updates).

We also collect non-identifiable website usage data such as browser type, session duration, and pages visited, to help us improve site performance.

COURSE PARTICIPANTS

When you enrol in a nationally recognised training course, WorkSafe Connect is required under the Standards for RTOs 2015 to collect additional personal information for reporting to the National Centre for Vocational Education Research (NCVER). This may include:

Date of birth
Gender
Language background
Indigenous status
Disability information
Prior education
Employment status
Training activity and outcomes

This information is used for training administration and reporting purposes. NCVER may use your data for research, statistical analysis, program evaluation, and policy development.

2. How We Use Your Information

To respond to enquiries and process course bookings
To deliver training services and issue certificates
To comply with RTO reporting obligations (including NCVER reporting)
To provide updates, promotional offers, or important changes to our services (you may opt out at any time)
To analyse and improve our website and training services

WorkSafe Connect does not sell, rent, or trade personal information to third parties. Information may be shared with trusted partners or service providers only where necessary to deliver training or meet compliance requirements.

3. Cookies and Website Tracking

We may use cookies to enhance your browsing experience. Cookies store basic information on your device and help us improve website functionality. Cookies do not personally identify you. You can disable cookies through your browser, but some website features may not function properly.

4. Information Security

We take all reasonable steps to protect personal information from misuse, loss, or unauthorised access. Measures include:

Firewalls, intrusion monitoring, and password protection
Secure physical storage and restricted access controls
Staff training and access limited to a “need-to-know” basis

5. Access, Correction, and Complaints

You have the right to:

Access the personal information we hold about you
Request corrections if the information is inaccurate
Make a complaint if you believe we have breached the Australian Privacy Principles

Requests should be directed to WorkSafe Connect using the contact details below. We will respond in accordance with the Privacy Act 1988.